TERMS & CONDITIONS

WE MAY UPDATE THESE CONDITIONS FROM TIME TO TIME AND YOU THEREFORE AGREE THAT BY PLACING AN ORDER FOR GOODS YOU AGREE TO BE BOUND BY AND ACCEPT THE CONDITIONS IN EFFECT AT THE TIME OF SUCH ORDER.

Last updated - 17/12/24

Who we are

Keela International Limited (Company number SC116720) having its registered office at 52-53 Nasmyth Road, Glenrothes, Fife KY6 2SD.

Cancellation Policy

If you wish to cancel your order, please email us at enquiries@keela.co.uk or phone us immediately on 01592 777000. In the event your order has already been processed and sent, we will not be able to cancel the order other than in terms of section 4 below. However, you will be able to return the item to us once it is delivered (please see our returns policy below), after the return of goods we will then be able to process a refund.

If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details provided above.

Terms & Conditions

1 INTERPRETATION

1.1 In these Conditions:

“Buyer, you or your” means the person whose order for the Goods is accepted by the Seller
“Conditions” means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) include any special terms and conditions agreed in writing between the Buyer and Seller
“Contract” means the contract for the purchase and sale of the Goods
“Goods” means the goods, which the Seller is to supply in accordance with these Conditions
“Seller, we, us or our” means Keela International Limited
“Writing” includes facsimile transmission, email and comparable means of communication

2 BASIS OF THE SALE

2.1 The Seller shall sell and the Buyer shall purchase the Goods in accordance with any order of the Buyer which is accepted by the Seller, subject in either case to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions including any terms and conditions subject to which any order is purported to be made by the Buyer. All orders must be made or confirmed in Writing.

2.2 If you buy Goods on our site you agree to be legally bound by this Contract. If you do not agree with any of the terms in this Contract, you will not be permitted to buy any Goods on our site.

2.3 These Conditions apply only if you are buying Goods on our site as a consumer. If you are buying Goods on our site in the course of business, our business terms and conditions apply to such purchases.

2.4 No variation to these Conditions shall be binding unless agreed in Writing between the authorised representatives of the Buyer and the Seller.

2.5 This Contract is only available in English. No other languages will apply to this contract.

2.6 The Seller’s employees or agents are not authorised to make any representations or warranties concerning the Goods unless confirmed by the Seller in Writing. By entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any representations or warranties, which are not so confirmed expressly by an authorised officer of the Seller.

3 ORDERS

3.1 All quotations are made without engagement. All orders are subject to acceptance and availability. If the Goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.

3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any orders. You can place an order on the site by adding the Goods to your online shopping cart and proceeding to check out. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

3.3 When you place your order at the end of the online checkout process, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.

3.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

3.4.1     the goods are unavailable;

3.4.2     we cannot authorise your payment;

3.4.3     we are not allowed to sell the goods to you;

3.4.4     we are unable to deliver to the requested address;

3.4.5     we believe you are not buying the goods as a consumer; or

4 RIGHT TO CANCEL AND REFUNDS

4.1 Under UK consumer law, you have the right to cancel your order within the cancellation period referred to at 4.2 below without giving any reason. Please note however that we cannot accept returns for certain products with hygiene requirements for sanitary reasons.

4.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Goods

4.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of these Conditions.

4.4 You must send your communication concerning your right to cancel and return the Goods along with proof of purchase before the 14 day cancellation period has expired

4.5 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

4.6 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

4.7 We will make the reimbursement without undue delay, and not later than:

4.7.1     14 days after the day we received back from you any Goods supplied; or

4.7.2     if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

4.8         We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If a valid gift card was used in the purchase this will be refunded to the gift card (and if the gift card was used along with a different payment card these will be refunded with the applicable values.

4.9         We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

4.10       If you have received the goods:

4.10.1   you shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;

4.10.2   you will have to bear the direct cost of returning the goods; and

4.10.3   you are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning, of the Goods.

4.11In addition to your statutory rights provided above, we will exchange any Goods or give you a full refund for the Goods, provided they are returned unused with the original labels and packaging, including proof of purchase all within 28 days of the date you purchased the Goods. For further information please visit the Delivery & Returns section on our website.

5 PRICE OF THE GOODS, PAYMENT AND DELIVERY

5.1 The price of the Goods shall be the price listed in on our website at the date of order less such discount (if any) as may have been applied (agreed or through use of valid discount code). The prices shown on the website are subject to revision from time to time without notice.

5.2 Except as otherwise stated, and unless otherwise agreed in Writing between the Buyer and the Seller, all prices are stated on an ex works basis excluding delivery and other charges but including UK Value Added Tax.

5.3 Where the Seller agrees to deliver the Goods otherwise than at the Seller’s premises: –

5.3.1 any single order within mainland UK (excluding some outlying areas) shall be delivered for a charge as agreed on order confirmation page, subject to clause 5.3.2

5.3.2 the Seller reserves the right to charge the Buyer any additional costs the Seller incurs in complying with what the Seller in its sole discretion deems to be non-standard delivery or packing instructions, including without limitation express delivery, the application of the Buyer’s labels to Goods and the split delivery of individual orders to multiple destinations.

5.3.3 deliveries to destinations outside the UK or in outlying areas within the UK shall be subject to a delivery charge as agreed per country or customer rate.

5.4 The price of the Goods and delivery is inclusive of any applicable value added tax but for deliveries outside the UK are stated exclusive of  other taxes levies or duties unless noted otherwise. Delivery to some areas may require additional local charges which will be covered by the customer - we will endeavour to note this against the delivery type, however if you are unsure please email enquiries@keela.co.uk for confirmation.

5.5 Mispricing - Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. If, for whatever reason, your order for purchase is not showing the correct price for the goods, we will inform you that the price is incorrect and advise you of what action needs to be taken. We reserve the right to reject your offer to purchase the products in these circumstances.

5.6 We accept most payment cards which will be confirmed before placing an order. We do not accept cash or cheques. Your payment card will be charged immediately when an order is placed but this will not be deemed to be acceptance of your order and if we subsequently do not accept the order we shall immediately refund the payment. Gift cards will only be accepted as a payment method on our website and cannot be used or redeemed for cash or for any other reimbursement.

5.7 You may also use a valid gift card or discount code as a method of payment (and in addition with another payment method if the gift card amount does not fully cover the price of the Goods).

5.8 Gift cards are valid for 2 years from the date of purchase. Please do not share your gift card code with anyone who you do not wish to redeem the gift card.

5.9 During the online checkout process, you will be given available delivery options to choose from. The estimated for delivery of the Goods is set out in the email confirming the order. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery. Due to availability, we may deliver your goods in instalments or hold certain Goods until all Goods which form part of a single order are available.

5.10 Delivery will take place at the address specified by you when you placed your order with us.

5.10 If your payment is not received by us and you have already received the Goods, you must:

5.10.1   pay for such goods as soon as possible and in any case within14 days; or

5.10.2   return them to us as soon as possible and in any case within 14 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

5.11 If you do not pay for the Goods and fail to return them in accordance with clause 5.9, we may collect the Goods from you at your expense. We will try to contact you to let you know if we intend to do this.

5.12 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your confirmation of your order, we will let you know, cancel your order and give you a refund.

5.13 You are responsible for the Goods once they have been delivered and the risk in the Goods therefore passes to you when you take, or a third party notified by you takes, possession of the Goods.

6 . PRODUCT AND SERVICE DESCRIPTIONS

6.1 While we try to make sure that:

6.1.1     all weights, sizes and measurements set out on the website are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements;

6.1.2     the colours of our products are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use. We cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery, and there may be shading differences;

6.1.3     all images of products are accurate, we cannot guarantee they are exactly the same as the Goods. The products may vary slightly from images provided – including branding, lining colours, cuff style, or other visible features – in all cases we endeavour to make this clear in the written feature list for the product.

6.2 In accordance to clause 6.1 above, the images of our products are for illustrative purposes only and you should read the written feature list for a product before purchasing Goods.

6.3 Any Goods sold at discount prices or as legacy items, will be identified and sold as such. Please check in the relevant item description that they are of a satisfactory quality for their intended use before ordering.

7 WARRANTY AND FAULTY GOODS

7.1 We are so confident of our manufacturing quality that all of our products come with a one year guarantee; this extends to two years for our System Dual Protection range.

7.2 Any Goods with a defect of material or workmanship will be replaced, repaired or refunded at the discretion of us for the period of the guarantee. Thereafter products damaged through wear and tear, misuse, or neglect may be repaired at a nominal charge.

7.3 The guarantee excludes damage that may have been caused by misuse, unusual wear and tear, accident or alteration.

7.4 Nothing in this Contract affects your legal rights under the consumer protection legislation and you may also have other rights in law. If your Goods are faulty, please contact us using the contact details at the top of these Conditions.           

8 LIMITATION OF LIABILITY

8.1         Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

8.1.1     losses that were not foreseeable to us when the Contract was formed;

8.1.2     losses that were not caused by any breach on our part;

8.1.3     indirect or consequential loss.

8.2 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller’s obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller’s reasonable control, including any failure by you to make any payment due or to provide correct information to us.

9 GENERAL

9.1 If this Contract is ended, it will not affect our right to receive any money which you owe to us under this Contract.

9.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision

9.3 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the Goods or any other matter, please contact us as soon as possible using the contact details set out at the top of these Conditions.

9.4 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby

9.5 The Contract and the construction, validity and performance thereof shall be governed by the laws of Scotland and the parties hereby submit to the non-exclusive jurisdiction of the Scottish Courts in respect of any dispute suit or proceedings which may arise out of or in connection with the Contract. This means that you can choose whether to bring a claim in the courts of Scotland or in the courts of another part of the UK in which you live.

10 COPYRIGHT, PRIVACY AND COOKIES

Please note that all images on our website is the copyrighted work of the Seller and shall not be used without our permission.

Our Privacy Policy is available at https://keelaoutdoors.com/pages/privacy-policy.

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Most websites use cookies in order to improve the user experience by enabling that website to ‘remember’ you, either for the duration of your visit using a ‘session cookie’ or for repeat visits using a ‘persistent cookie’. Cookies are small data files that are used as unique identifiers. They are sent from the website’s servers to your computer or mobile phone and stored on your device, and may then be sent back to our website’s servers with updated data as you browse our website. Cookies are used to record information about your preferences as you browse our website, which allows us to improve your experience by tailoring the website accordingly. Cookies can also be used to identify you every time you revisit our website. A session cookie will expire at the end of your browsing session once you close your web browser. Persistent cookies on the other hand have a set expiry date and will be stored on your computer until either this date is reached, or you delete your cookies using your browser settings.

Session Cookie – This website may use a session cookie to maintain information about each visit to the website and enable core site functionality. This cookie does not contain any personal information, and only lasts for the duration of your visit, being deleted as soon as you close your web browser.

Load Balancer Cookie – This cookie is essential to help ensure that the website loads efficiently by distributing visits across multiple web servers. This cookie does not contain any personal information, and only lasts for the duration of your visit, being deleted as soon as you close your web browser.

Google Analytics – This cookie allows us to count page visits and traffic sources, so we can measure and improve the performance of our site, using a service provided by Google Analytics. For more information about Google’s privacy policy, please see www.google.com/intl/en/policies/privacy